100 Percent Customer Focused
1-800-847-3887
Signal eXtraprise is committed to providing comprehensive service and support to all of our customers.
After analyzing the needs of our customers and much in-depth planning, we’ve implemented and deployed a new best-of-breed Customer Service Program. Our new customer service strategies and best practices are designed to dramatically improve your service experience when contacting our Customer Service team.
At the core of the Signal eXtraprise Customer Service model are highly trained and skilled support technicians, an integrated framework of mission-critical processes for seamless interaction across the service chain, and improved service tools and web technology that harness the power of unified information and knowledge management.
Signal eXtraprise Support Services
Signal eXtraprise offers a single point of contact for all software and hardware support needs. All calls are placed to our toll free line
(1-800-847-3887) and dispersed to the correct department.
Signal eXtraprise Support Options
- Hotline Support
Toll free hotline support is available from 8:00 a.m. to 5:00 p.m. Monday-Friday Eastern Standard Time. Call 1-800-847-3887.
- Extended Hotline Support
Extended hotline support is available until 8:00 p.m. Eastern Standard Time and on Saturdays from 8:00 a.m. to 4:00 p.m. Eastern Standard Time as an option to all customers. West Coast customers automatically receive hotline support until 8:00 p.m. Eastern Standard Time.
- Hardware Support Services
We offer hardware support contracts to provide service on a next business day basis. Problems will be diagnosed by one of our trained support representatives and a hardware technician will be dispatched on the next business day with the parts necessary to correct the problem.
